F.A.Qs

About Order and Shipping

How do I place my order?

Step 1: Click on the product of your choice.

Step 2: Click on BUY IT NOW Or Click on ADD TO CART.

Step 3: Click on CHECKOUT where you must complete the details of your orderand place your order successfully.

If you have any further questions, you can mail us at alamaraofficials@gmail.com

What is COD (Cash on Delivery)?

For your convenience, we offer a Cash on Delivery (COD) payment method. This allows you to pay the invoice amount in cash upon delivery of your order to your doorstep.

How to place a COD order?

Step 1: After you fill in your shipping address details (mobile number is mandatory), click on continue to shipping.
Step 2: In shipping method, select “Standard Shipping COD” and then click “Continue to payment” button
Step 3: In the next step, the Cash on delivery option will automatically been selected.

Step 4: Now click “Complete Order”.

Can I buy multiple products in a single order?

To save on shipping costs and avoid any additional fees like Cash on Delivery (COD) charges, simply add all the products you want to purchase to your online shopping cart. Once you've selected everything, proceed to the checkout page. This will allow you to complete your order in a single transaction, potentially saving you money on shipping fees that might apply to individual items or smaller orders.

How do I know if my order is confirmed?

For every order you place, we'll keep you informed with both email notifications. You'll receive an email confirmation as soon as your order is submitted, detailing the items you've purchased, the total amount, and your order number.

Can I order a product that is out of stock?

"We understand that it can be disappointing when the item you want is currently out of stock. Unfortunately, we're unable to fulfill orders for products that are not available at this time. However, we value your interest and want to keep you informed. If you'd like, you can provide your email address, and we'll notify you as soon as the product is restocked and ready to purchase. This way, you won't miss out on the opportunity to buy it when it becomes available again."

Why was my order payment rejected?

There are several possible reasons why your payment might have failed. To troubleshoot the issue, we recommend the following steps:


Check with your bank to ensure that there are sufficient funds in your account to cover the cost of your order. If your balance is low, you may need to deposit more money before attempting to pay again.


Confirm that your debit, credit, or net banking system information is accurate and up-to-date. If you've recently received a new card, some of the details, such as the expiration date or security code, may have changed. Double-check your card information and enter it correctly when making your payment.


Ensure that the name and address associated with your payment method match the name and address on your current credit card. Any discrepancies between these details may prevent the transaction from being authorized.

By following these steps, you can identify and resolve the underlying issue preventing your payment from going through."

How do I make changes to my order?

Edit Your Cart Freely! Update items before confirming your order. Changes Not Allowed After Payment ❌ Once confirmed, orders cannot be changed. Review our return policy if needed. Limited Order Cancellation ⏰ Contact alamaraofficials@gmail.com to attempt cancellation (success not guaranteed). Double-Check Before Confirming!

I am having some issues on the site. What advice can you give me?

Please mail us at alamaraofficials@gmail.com or whatsapp 03290693993 and we will be happy to help.

Shipping & Delivery

Purchases are shipped from our warehouse by reputed courier agencies. For details please check our page Shipping Policy.

Returns, Cancellation & Exchanges

We believe in the quality of our products and strive to ensure your complete satisfaction. For more information- Please see our Returns and Refunds Policy.

Organic Soaps

What is the ALAMARA Promise?

We're committed to providing you with clean, natural soap. How do we achieve this? By using only wholesome, natural ingredients. We avoid harmful additives.Our soap is crafted with the purest ingredients, ensuring a gentle and nourishing experience."

How Long will my soap last?

With regular use, a bar of Alamara Soap should last you approximately 2-3 weeks. To maximize its lifespan, we recommend storing it on a soap rack or dish. This will help keep the soap dry and prevent it from becoming mushy or disintegrating quickly. By storing it out of water, you'll ensure that it retains its shape and effectiveness for a longer period.

Is ALAMARA Soaps Handcrafted?

Alamara Soap is handcrafted in small batches. The Loaves are cured and wire cut. After curing, each bar is either hand-stamped and wrapped or simply left naked.

Are all your products Vegan?

Yes. All are vegan

What vegetable oils are in your bars?

Our bars use a mix of palm oils, sunflower oils, coconut oils, Olive oil, Castor oil, Neem Oil, Jojoba Oil, Rosehip Oil and rapeseed oils. If you have any specific allergies you are concerned about, please contact us.

Do your soaps contain Lye / NaOH / Caustic Soda / Sodium Hydroxide?

The Essential Ingredient: Lye

Lye's Role: All authentic soap is created by combining lye, also known as sodium hydroxide or caustic soda, with fats or oils. This chemical reaction is the foundation of soap making.

Detergent vs. Soap: It's crucial to differentiate between soap and detergent. While both are used for cleaning, their effects on the skin are vastly different. Soap, made with lye, nourishes the skin, while detergent strips it, often leaving a tight or dry feeling.

The Saponification Process

Chemical Transformation: The process of making soap, known as saponification, involves a chemical reaction between lye and oils. During this process, the lye and oil molecules combine and undergo a transformation, creating soap and a valuable byproduct called glycerin.

Glycerin's Benefits: Glycerin is a natural humectant, meaning it attracts and retains moisture in the skin. This is why soap, unlike detergent, can leave your skin feeling soft and hydrated.

Safety and Quality Assurance

Precise Measurements: The key to producing safe and effective soap lies in the precise measurement of all ingredients. We employ rigorous quality control measures to ensure that the lye is completely consumed in the saponification process, leaving no trace in the finished soap.

Are your soaps pH balanced?

our body's pH level is unique and influenced by factors like your gender, age, diet, and overall health. Natural soaps, while slightly more alkaline, are generally gentler on your skin than synthetic detergents marketed as "pH balanced." If you have sensitive skin, consult a dermatologist about using our natural soaps, which often provide effective cleansing and moisturization.

What should I do if I get soap in my eyes or have a reaction to one of your products?

Safety Tips:

Eye Contact: If soap gets in your eyes, rinse gently with lukewarm water for 15-20 minutes.

Ingestion: If swallowed, contact your doctor.

Skin Irritation: For minor skin irritation, rinse with water for 15-20 minutes.

Medical Concerns: For urgent issues, contact dermatologist.